Cancellations and Returns

1.1 If you want to cancel an order you may do so for any reason within 14 days of receiving the products by sending us a clear and unequivocal notice of your intention to cancel.

1.2 You will be given a full refund (less any postage & packing charges and duties paid) as long as:

• The products are received along with their original packaging;
• The products are in the same condition as they were in when supplied to you; and
• The products have not been subjected to handling or use in excess of that which would be appropriate if you were inspecting them in a shop.
• It complies our return policy

1.3 We reserve our right to make deductions from your refund amount for damage to products or packaging which results in loss of value.

1.4 We will not reimburse return postage costs.

1.5 All returns must be sent with customer identifiable information such as the dispatch note originally enclosed with your order. If you do not supply this information, we may not be able to process your return quickly or at all.

1.6 We cannot be held responsible for any products you return until we receive them. We strongly recommend you use a tracked service when returning items to us. Please retain proof of posting with the tracking number when returning products.

1.7 Refunds will be given in the currency with which your original payment was made.

1.8 Please note the refund amount you receive may be more or less than you originally paid due to fluctuations in currency exchange rates.

If you are eligible, we can only process a refund with proof of purchase onto the original form of payment used to pay for the goods. If you paid using a gift card, we will refund the amount onto a gift card. If you send the goods back to us in accordance with the Conditions of Return, KUSAKA Pets will refund your order within 14 days of receiving the goods back from you.

1.9 The following items are not eligible for refunds or exchanges: Sale/discounted items